Privacy Policy

AZ Elevate Hardscaping & Renovations LLC ("AZ Elevate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit azelevate.com or contact us about our services.

1. Information We Collect

We collect information in two ways — information you provide directly and information collected automatically.

Information you provide:

• Name, email address, phone number, and service address submitted through our contact or estimate request forms
• Project details, photos, or descriptions you share when requesting a quote
• Communications via phone, email, or text message

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests, inquiries, and project questions
• Schedule appointments and manage ongoing projects
• Send service-related communications such as confirmations, invoices, and follow-ups
• Improve our website, services, and customer experience
• Comply with legal obligations
• Send promotional messages about our services — you may opt out at any time

We do not sell your personal information to third parties.

3. SMS & Text Message Communications

If you provide your phone number and consent to receive text messages, you may receive SMS communications from AZ Elevate including appointment reminders, estimate follow-ups, and promotional offers. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist us with website hosting, CRM, scheduling, email delivery, or analytics — only to the extent necessary to perform those services
• Legal compliance: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• With your consent: For any other purpose with your explicit permission

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal requirements. Project-related records are typically retained for a minimum of 5 years after project completion.

6. Cookies

Our website uses cookies and similar technologies to improve functionality and analyze site traffic. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant ads and track campaign performance

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Google Analytics & Advertising

We use Google Analytics to collect anonymized data about website usage. We may also use Google Ads or Meta Ads pixels to track conversions and serve targeted advertising to users who have visited our site. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.